Cancellation, Refund & Fulfillment Policy
Last updated: October 1, 2026
Vitality at Focal Point, operated by The Passarelli Group Inc (“we,” “us,” or “our”), provides wellness, lifestyle, and salon & spa services. We do not sell or ship physical products through this website. This policy explains how our services are delivered (fulfillment), and how cancellations, rescheduling, and refunds work.
How Services Are Delivered (Fulfillment)
Our services are delivered by appointment — in person at our Scottsdale, Arizona location, or (for wellness planning) by secure virtual session, as arranged at the time of booking. After you book and pay, we will contact you to schedule and confirm your appointment, typically within one to two business days. Your service is delivered at the scheduled appointment. All fees are charged in U.S. dollars (USD).
Scheduling & Payment
Service fees — including the BioIdentical Precision Mapping assessment ($300, or $500 when booked with a second person) — are collected at the time of scheduling to reserve your appointment time.
Rescheduling
We're happy to reschedule. Please give us at least 24 hours' notice before your appointment and we will move it to a new time at no additional charge.
Cancellations
- 24+ hours' notice: You may cancel for a full refund of the fee, or apply it as a credit toward a future visit.
- Less than 24 hours' notice or no-show: The fee may be retained to compensate for the reserved appointment time.
Refunds for Completed Services
Because our services are delivered in real time, fees for services that have already taken place are generally non-refundable. If you believe there was an error or you were charged incorrectly, contact us within 30 days and we will review your request in good faith.
How Refunds Are Issued
Approved refunds are returned to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Memberships & Ongoing Services
If you enroll in an ongoing or concierge service, the specific cancellation and billing terms (including any recurring charges and how to cancel) will be provided to you in writing at enrollment and will govern that service. You may cancel a recurring service at any time, effective at the end of the then-current billing period, by contacting us using the details below.
No Physical Products / Shipping
This website offers services by appointment only. No physical goods are sold or shipped through this website, so no shipping charges apply to website transactions.
Contact Us
To cancel, reschedule, or request a refund:
Vitality at Focal Point (operated by The Passarelli Group Inc)
15454 N Frank Lloyd Wright Blvd, A2 Suite 23, Scottsdale, AZ 85260
Phone: (480) 563-9966
Email: info@vitalityatfocalpoint.com